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Customer Service Representative

Location: Milton Keynes, United Kingdom
Job Family : Customer Service
Job Type : Regular
Posted : Aug 5, 2022
Job ID: 34609

Job Description
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To support day to day activities within Customer Experience Department to ensure tasks are completed in a timely and effective manner. Assist the business to ensure customer satisfaction, delivery performance, continuous improvement and the achievement of Customer OTIF (On Time In Full) KPIs.

1. Represent the customer at internal daily status meetings (RTB) 2. Represent the customer during internal Clean VS planning meetings 3. Manage and coordinate activities surrounding the customer OTIF calls 4. Manage, maintain and report out OTIF related KPI’s 5. Support action plans relating to OTIF improvements 6. Support all OTIF related customer queries day to day 7. Coordinate with internal planning and Sales Company to serve the customer needs or queries 8. Perform OTIF related administration relating to the operating system/customer portal as required 9. Supporting containment activities 10. Actively participate in HPT 11. Developing relationships with SAT teams

1. Knowledge of Operating system and Parker sales and shipping processes 2. Developing action plans, publishing KPI results 3. Computer literate 4. Good English 5. Knowledge of problem-solving tools 6. Knowledge of OTIF requirements 7. Experience with working with manufacturing planning

Parker Hannifin EMEA Sàrl (“PHEMEA”), based in Etoy, Switzerland, is the Principal Operating Company for Parker in the EMEA region. It is supported by a network of Parker Manufacturing Divisions and Sales Company Entities. The Instrumentation Group EMEA is a strategic business Group within PHEMEA. Fluid Climate & Control Division EMEA (FCCE) is a key service provider to PHEMEA.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.
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