Customer service engineer is the interface between Parker and customers; Supported by sales, planning, warehouse, Imp & Exp and other functional dep. to offer premier customer service to customers.
Answer customer’s enquiries on product (referring catalogues), delivery status and other business-related points.
Initiate sales contract according to customer demand and Parker ‘s quotation, or confirm customer`s PO properly, responsible for proper filing on sales contracts.
Support customers business with on-time proper order confirmation, including new item creation, lead time confirm.
Coordinate related work with planning, divisions, in & ex, warehouse for on-time delivery.
Review open SO timely for payment pushing and arrange on-time delivery against credit/payment status and special approval, help with proper order revision in system (stock code clarification, amount etc.).
Provide promise date report of open sales orders to major distributors weekly, prepare monthly report or other reports requested.
Handle service claims properly, including collect and record claims in claim system properly, and answer service claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc.
Conduct customer visits for better mutual understanding and cooperation.
May lead HPT project team to solve process issue.
May assist Supervisor to deal with daily operational reports.
College degree, major in business, economic, administration etc. Engineering background will be a plus.
Possess knowledge of responsible product group(s).
More than 3 years working experience on customer service. It is better to have the experience of serving key account customers.
Build trust-based relationships with customers. Proactive to seek the feedback from customers. Builds constructive and effective relationship with internal & external customers.
Sticks to goals even face challenging obstacles. Well-defines problems rationally and offers efficient solutions.
Good at focused listening and give feedback; Can get message across that achieve the desired influence; Focus on actions and recommendations.
Good in English and computer literate.