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Customer Care Specialist

Location: Shanghai, 31, China
Job Family : Customer Service
Job Type : Regular
Posted : Aug 5, 2022
Job ID: 34708

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Job Description
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Customer service engineer is the interface between Parker and customers; Supported by sales, planning, warehouse, Imp & Exp and other functional dep. to offer premier customer service to customers.

  • Answer customer’s enquiries on product (referring catalogues), delivery status and other business-related points.
  • Initiate sales contract according to customer demand and Parker ‘s quotation, or confirm customer`s PO properly, responsible for proper filing on sales contracts.
  • Support customers business with on-time proper order confirmation, including new item creation, lead time confirm.
  • Coordinate related work with planning, divisions, in & ex, warehouse for on-time delivery.
  • Review open SO timely for payment pushing and arrange on-time delivery against credit/payment status and special approval, help with proper order revision in system (stock code clarification, amount etc.).
  • Provide promise date report of open sales orders to major distributors weekly, prepare monthly report or other reports requested.
  • Handle service claims properly, including collect and record claims in claim system properly, and answer service claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc.
  • Conduct customer visits for better mutual understanding and cooperation.
  • May lead HPT project team to solve process issue.
  • May assist Supervisor to deal with daily operational reports.

  • College degree, major in business, economic, administration etc. Engineering background will be a plus.
  • Possess knowledge of responsible product group(s).
  • More than 3 years working experience on customer service. It is better to have the experience of serving key account customers.
  • Build trust-based relationships with customers. Proactive to seek the feedback from customers. Builds constructive and effective relationship with internal & external customers.
  • Sticks to goals even face challenging obstacles. Well-defines problems rationally and offers efficient solutions.
  • Good at focused listening and give feedback; Can get message across that achieve the desired influence; Focus on actions and recommendations.
  • Good in English and computer literate.
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