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Account Manager/Customer Service Rep

Location: Peoria, IL, United States
Job Family : Support
Job Type : Regular
Posted : Aug 5, 2022
Job ID: 34756

Job Description
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The Customer Service Representative The role of the Customer Service Rep is to provide stellar customer service to Parker Hannifin's premier customers through online requests, working with the sites/plants, and dealing with the day-to-day challenges and setting ourselves up for success. Other specific tasks can be found below:

• Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork. • Quickly and accurately responds to customer requests. • Acts as a liaison and expedites process between customer and production. • Handles cancellations or changes in sales orders internally or externally, and communicates the changes to the related internal departments or the customer. • Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a time frame that is attainable while following the guidelines of the on-time delivery program. • Participates in training sessions, meetings, skill building and professional development classes • Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations. • Responsible for seeing the direction and oversight of assigned customer accounts carried out. • Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope. • Works with Accounting to research credits and debits and creates quotes for Value Add services.

Min. 2 years customer service/account management experience. High School Diploma or GED required. Must be able to pass a 5-panel drug screen & background check.

Founded in 1917, Parker Hannifin Corporation is a $14.3 billion, global company. With annual sales of $14.3 billion in fiscal year 2018, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 62 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index. Parker’s engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world’s greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
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