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Customer Service Representative

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Location: Shepshed, United Kingdom
Job Type : Regular
Posted : Mar 11, 2024
Job ID: 45711

Job Description
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We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. We support the world’s aircraft and aero engine manufacturers, providing a century of experience and innovation for commercial and military aircraft. 

Joining our team means, you are helping to deliver our purpose of ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow. A career at Parker Meggitt offers boundless potential for professional and personal growth. You will work alongside the brightest minds in the world, help develop innovative technology and products, and contribute to our company’s goal of solving the world’s greatest engineering challenges.

We have succeeded in employing the top talent in the industry by focusing our hiring efforts on the individual, not the job description. If you are an inquisitive thinker with great ideas and a desire to succeed, we will find the perfect spot for you on our team.

The Customer Account Representative is the first point of contact for many of Parker Meggitt’s customers. They are responsible for delivering an excellent service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilising the Meggitt High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with  customers, while enabling level loading of production and expeditious resolution of customer assertions. The role will support the teams Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group.

·       Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system.

·       Raise quotes and customer documentation, prioritising workload to ensure the Customer receives an excellent service at all times.

·       Respond customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.

·       Coordinate site visits to Parker Meggitt’s facilities and set-up customer meetings as required.

·       Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.

·       Track and reconcile internal and external customer scorecards.

·       Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.

·       Use SAP (or equivalent ERP system) product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.

·       Upon receipt of orders for “out-of-production” products, gather the information necessary to prepare a quotation, which includes pricing, production lead-time and Parker Meggitt terms and conditions.

·       Bachelor's Degree or at least 1-2 years of relevant industry experience.

·       Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.).

·       Able to understand and follow specific instructions and procedures.

·       Confident to gather data, to compile information, and prepare reports.

·       Strong verbal and written communication skills.

·       Excellent customer service orientation.

·       Well-organised, detail-oriented, and able to multi-task.

·       Capable to prioritise duties, in order to meet deadlines.

·       Excellent computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers.

·       Knowledge of SAP is highly desirable.

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