Location: HIAWATHA, IA, United States
Job Family : Support
Job Type : Regular
Posted : Oct 12, 2020
Job ID: 18303
With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
Basic Function: This Customer Service Representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to insure the customer is satisfied. Scope/Supervision: This Customer Service Representative will provide prompt service to phone calls, faxes and e-mails. Communications come from customers, Divisions and sales staff. They will have the support of the team when needed and work under the direction of the office supervisor and/or PSC Manager. Essential Functions: • Communicates in a timely manner with customers, field sales and internal personnel regarding customer needs • Receive, review and input customer orders • Provide prompt responses to customer requests, issues and schedule changes made by phone, fax, e-mails, etc. • Follow-through to resolve customer complaints • Use Parker catalogs and reference material to answer customer questions • Perform all required and best practice activities in the servicing of all customers • Expedite Division product and maintain positive relations • Maintain and expand upon current customer relationships • Actively support the Corporate Win Strategy • Perform other related responsibilities
• Previous Customer Service experience (in Account Management/Sales Industry, not retail) • Excellent telephone skills with the ability to work with others • Ability to read and interpret written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.) • Order entry and order tracking experience • E-mail and internet (customer portal) experience • Knowledge of Parker parts and part numbers is a plus, but not required • Must be a self-starter, able to work independently, and motivated to follow through to closure • Ability to multi-task many projects at once, prioritize and escalate issues when appropriate • HS Diploma, BA degree preferred, but not required • Ability to sit for long periods of time • Ability to get up frequently to retrieve documents, including from the shop Skills: • Computer proficiency • Strong team player • Excellent interpersonal and communication skills • Strong customer orientation • Time Management: the ability to organize and manage multiple priorities.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. (“Minority/Female/Disability/Veteran/VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
Drug-Free Workplace In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.