Join our Talent Network
Skip to main content
Customer Service Representative with German

Location: WROCLAW, Poland
Job Family : Customer Service
Job Type : Regular
Posted : Dec 16, 2020
Job ID: 18831

Job Description
Save Job Job Saved

Established in 2013, Parker Hannifin European Shared Service Center (ESSC) is responsible for the transfer, implementation, and optimization of processes in the field of finance and accounting. We support Parker Hannifin's locations in Europe, the Middle East, and Africa. Currently, ESSC employs over 300 employees in accounting departments. Customer Service Department supports all customers with passion and empathy and is focused to solve every issue and demand with high quality and satisfaction for the customers.

As a one-stop shop for all incoming enquiries (usually by phone, e-mail) from customers or potential customers, the Customer Service Representative is responsible for: order processing to invoicing in SAP Business One and SAP R3, examination and transfer of the order status, working in and with customer portals, internal cooperation with different departments of supply chain.

More specifically but not limited to, you will be responsible for:
  • Building and maintaining good relationships with our customers in compliance with the requirements of the respective customer and our internal processes
  • The application and implementation of procedures and metrics, to increase the quality and efficiency of customer service
  • The processing and creation of returns and credit notes
  • Organisation of special deliveries
  • Transport booking and organization with external forwarding agents
  • Assistance in clearing accounts
  • Working on Project teams
  • Communicating customer forecasts

    We would like to hear from you if you have:
  • 3-5 years of commercial professional experience preferably in comparable position and industry
  • Experience in customer service
  • Fluency in English, Polish and German (B2 or higher) is a must
  • Good knowledge of SAP Business One, SAP R3 or a different inventory management program
  • Knowledge of MS Office programs
  • Service and results orientation
  • Positive attitude in dealing with customer problems
  • Ability to participate in the positive development of the working environment and support the team spirit
  • Readiness to spend 2 months in Germany for training before taking up the position in Wroclaw

    Parker Hannifin EMEA Sàrl (“PHEMEA”), based in Etoy, Switzerland, is the Principal Operating Company for Parker in the EMEA region. It is supported by a network of Parker Manufacturing Divisions and Sales Company Entities.

    Founded in 1917, Parker Hannifin Corporation is a $14.3 billion, global company. With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index. Parker’s engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world’s greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.

    Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.

  • Save Job Job Saved