The Service Manager is responsible for effectively and safely managing all aspects of the service department to drive enhancements to TFS’ business, quality, and overall cost effectiveness. They are responsible for identifying opportunities for improvements to current processes as well as opportunities for organic or new customer growth. They must also foster positive relationships with customers, both internal and external, as well as vendors.
Ensure service team has proper training to safely perform all aspects of their job and that Job Hazard Analysis (JHA) forms have been completed for all scheduled work.
Develop a culture of accountability, ensure expectations are clearly understood and training is provided as needed.
Manage all aspects of personnel management, including hiring, training, development, performance assessments, coaching and counseling.
Maintain proper equipment, ensuring maintenance schedules are adhered to.
Effectively schedule service work and monitor performance to expectations.
Accurately allocate service costs using the business system’s service management module.
Effectively manage inventory and indirect materials usage
Complete site surveys to accurately prepare bid recommendations as well as JHAs.
Manage filtration usage and monitor filtration performance at service customer sites
Direct efficient completion of service work at customer sites and cell washing facility.
Maintain high level of customer satisfaction with both internal and external customers
Respond to all requests for information in a timely manner
Complete accurate forecasting and budgeting of sales and usage for service customers
Monitor System Cleanliness and provide metrics as required by the customer
Manage Booth Balance process if applicable
Maintain vehicle service schedule as needed
Identify sources of defects and apply filtration solutions
Recommend equipment items to customers, such as Reverse Osmosis
Identify opportunities to sell deeper into current customers.
Identify opportunities for new business
Train employees and customers on processes and total filtration methodologies
Protect and grow the value of our business at assigned accounts
Excellent oral and written communication skills utilizing the English language
Good attention to detail with solid follow-up skills
Professional appearance and behavior
Solid organizational skills with the ability to prioritize effectively
Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
Ability to work effectively under pressure and manage multiple assignments simultaneously
Demonstrated sense of urgency with the ability to meet appropriate deadlines
Accurate and results oriented.
Commitment to providing exceptional customer service to both internal and external customers
Effective time management skills
High mechanical aptitude with the ability to quickly grasp technical information.
Minimum of five years’ service or business management experience required
Previous experience with demonstrated mechanical aptitude required
Four- year college degree preferred.
High School diploma or equivalent required.
Filtration or industrial experience preferred
Certificates, Licenses, Registrations:
Must possess and maintain a valid driver’s license in good standing
Must have the ability to pass customer background checks, drug tests, etc.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; utilize ladders with a weight capacity of 250 lbs. or less, balance; stoop, kneel, crouch or crawl; talk or hear. Must regularly lift, move, push, pull and carry up to 50 pounds, including the need to climb a ladder carrying this weight so as not to exceed a total 250 lb. capacity. Lifting includes overhead lifting. The employee will be required to work in extreme temperatures; cramped spaces, work in environments with extreme noise and dust. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Various customer facilities, including manufacturing plants
As required by the demands of TFS and the customer
Founded in 1917, Parker Hannifin Corporation is a $14.3 billion, global company.
With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
Parker’s engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world’s greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
(“Minority/Female/Disability/Veteran/VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.