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Application Engineer Electronic Controls

Location: WASHINGTON, MO, United States
Job Family : Sales
Job Type : Regular
Posted : Feb 23, 2021
Job ID: 20452

Job Description
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With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index. -

Responsible for providing premier customer support through managing technical requests from internal and external customers. This position will be an overnight shift to support phone, email, and eChat inquirers. Must effectively communicate with all division departments and division staff. Works with minimal supervision and keeps team leaders and staff informed of updates. -

Scope/Supervision and Interaction: Does Not Have Direct Reports - Provide technical support for Sporlan electronic controls. Primarily the S3C Case Controls but may include MT Alliance products and other Sporlan electronics. • Perform remote diagnostics of electronic controls • Install firmware via web application • Provide pre-sales technical support to our customers including component sizing and selection, CAD model / drawing, part number selection, and competitor cross references. • Provide post-sales technical support including installation and startup assistance, diagnostic assistance and resolution of field issues. • Provide on-site customer support as needed. May include training, start-up assistance, troubleshooting or sales-support. • Provide support to the Customer Service and Sales teams including product identification, service/repair component selection, part number creation, and product sizing/selection. • Maintenance of technical literature and support material. Provide input on product requirements and specifications. • Analyze customer issues, product VA/VE opportunities for product improvements. • Assist design and manufacturing associates in the development of new and/or revised product according to customer requirements. • Provide timely reports summarizing findings on a given product or project. • Develop and maintain comprehensive knowledge of competitive products and their activity in the market place. • Participate in the development and implementation of appropriate response strategies. • Development and execution of customer communication programs and special marketing plans. • Track daily, weekly and monthly activities to identify and implement process improvements. • Must maintain highest degree of customer service, throughput, and quality. • Participate in division lean and high-performance team activities. -

4-year college degree preferred (BS in electrical, computer, or mechanical engineering) • 2-5 years of sales or engineering experience preferably within a manufacturing division • Experience with industrial controls and/or software programming • Understanding of financial statements and analysis • PC literate (MS Office, AutoCAD, AutoDesk Inventor, MS Teams, Zoom preferred.) • Excellent comprehension with the ability to understand, describe and discuss problems of a technical nature • Technical competence in electrical and/or mechanical systems • Refrigeration/air-conditioning knowledge is a plus -

The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. -

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. (“Minority/Female/Disability/Veteran/VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
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